MARKETING AND SERVICEQuality, Reliability, Transparency and Service – these are basic principles that KSP Steel follows in relations with partners and customers. The company applies an individual approach to each customer based on customer business peculiarities.
Quality. The company has developed systems of qualitative indicators of contracts, quality assurance procedures using KSP Steel’s equipment, additional quality control information for customers and additional quality test certificates or protocols.
Reliability. Stability in supplies, pricing predictability, punctuality in fulfilling contractual obligations.
Transparency. Customers are provided with all the necessary information about the execution of their orders, shipments and the financial status of orders. Our customers always receive timely and firsthand information about new equipment at the plant, modernization, additional control methods, new products, new pipe ranges or high quality pipes.
Service. Consultation on pipe grade selection, their chemical composition, thread etc, depending on use conditions. Providing technical specialists who can help to form tubing, or assist in the running of casing pipes, the correct screwing or unscrewing of pipes.
Services include the recycling of used pipe products and a partial replacement of used pipes with new ones.
To reduce the customers’ pipe stocks and, correspondingly, to reduce operating capital, the company has developed a system of providing customers with pipe products which involves planning deliveries all the way to the wells, the availability of forecast stock of products, and shipments according to customers’ needs.